Nene Park

Nene Park 2023-02-22 Person 5 5 0

given the correct exercises for my problem.

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Nene Park 2023-02-22 Person 5 5 0

Everything was explained clearly and understandable.

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Nene Park 2023-02-22 Person 5 5 0

Encouragement was always given. [name removed] always listened to how I felt, and was very supportive.

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Nene Park 2023-02-22 Person 5 5 0

Explanation of what and why was happening to me was excellent by [name removed]. If I had to come back with any future problems would ask to see this gentleman first. Was treated very quickly with what was going on. Excellent results.

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Nene Park 2023-02-14 Person 5 5 0

I was impressed with the knowledge and delivery of information, advice and support. My hearing loss was taken into account. I feel happy with the exercises and know what they are designed to do. [name removed] was pleasant and friendly and has given me confidence in taking the ‘next step’.

Can’t think of anything

Nene Park 2023-02-12 Person 5 5 0

I had [name removed] as my physiotherapist and she was absolutely lovely. I always felt listened to and respected and that I was given all the support I needed to progress with my injury.

The contact centre was very rude on a few occasions about me needing to change an appointment due to childcare or illness. My brother died on the day I had an appointment and when I rang to cancel they chose that awful time to tell me I was being blacklisted and if I was to change another appointment I would be discharged. I found this incredibly insensitive and rude and I hope they have better training for the future. If appointments are changed for silly reasons, I complete understand that, but when it's due to bereavement I think that's disgusting. Especially when on a few occasions I have and my partner has had our appointments cancelled last minute. You can't have one rule for one and one for another. I will say however my last appointment on 10th February was supposed to be face to face and when I rang that morning to say myself and my daughter were poorly they were very understanding and changed it to a phonecall so perhaps the contact centre have already been told about complaints already.

Nene Park 2023-02-08 Person 4 5 0

The physio staff have been excellent. I felt reassured and confident in doing the activities asked of me.

Nene Park 2023-02-06 Person 5 5 0

I was treated in a kind and caring and compassionate way

I think the service worked well. Appointments were on time and I felt supported physically and emotionally. So more of the same!

Nene Park 2023-02-04 Person 5 5 0

Excellent, friendly, informative and expert. Could not have and better help.

Nothing.

Nene Park 2023-02-02 Person 5 5 0

I received an appointment really quickly, felt listened to and that the advice I have been given fully supports what I hope to achieve.

Nothing